ANCOM fosters competition in the communications market, thus indirectly protecting the users’ interests and enabling them to choose between the offers of several providers.
Most of the problems can be solved by your provider, which, in a competitive market, should be directly interested to solve the problems of its customers. Therefore, address your service provider, first.
ANCOM cannot verify the compliance of the provider with the provisions of the contracts it concluded with its users. If the provider fails to observe its contractual clauses, address ANPC.
ANCOM may interfere when the providers of electronic communications (telephony, Internet and cable TV) breach your information rights, fail to offer you the number portability service, fail to include certain information in the contract, or fail to comply with the specific legislation in the electronic communications field.
ANCOM may also interfere when the postal service providers fail to comply with the specific legislation in the postal services field.
Furthermore, under certain circumstances, ANCOM may undertake certain steps to amicably settle the dispute.
How can you address ANCOM?